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Suite 101
Santa Maria, CA
93455-4541
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Local and Canadian:
1-805-934-5956
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CONTACT
360-degree-evaluations.com and learn why over 100,000
companies in over 65 countries use our state-of-the-art,
Internet-based employee screening and assessment tools.
FOR QUICKEST SERVICE, CALL US:
TOLL FREE AT 1-800-808-6311 Nationwide
(1-805-934-5956 in Canada).
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| Customer Service Assessments
For Intelligent Customer Service Testing
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Customers go where they are wanted and stay where they are appreciated. Our three
Profiles Customer Service Assessment Tools help you identify people who have the natural behavioral traits for great customer service. Using these surveys when you hire, promote, and train helps you:
- Satisfy customers' service needs so your business prospers
- Build credibility and trust
- Strengthen your relationship with customers
- Exceed customer expectations
- Increase your customers' "life-span"
- Improve order frequency
- Make your customers feel valued
- Get more customer recommendations and referrals
- Build customer loyalty
- Reduce customer problems
Our Customer Service Assessment Tools Include:
- The Customer Service Survey This tool provides basic screeening for identifying favorable customer service attitudes and is useful for entry-level screening and hiring assessments.
- The Customer Service Perspective This tool offers a more in-depth exploration of customer service ability, and is useful for hiring new employees, and coaching and mentoring existing employees.
- The Profiles XT Customer Service Assessment This tool provides optimal assessment of a staff member's capabilities and potential, and is ideally suited for selecting and coaching Customer Service Managers and Supervisors.
Put our Customer Service Assessment Tools
to work in your company today!
Call us TOLL FREE at 1-800-808-6311
(1-805-934-5956 for Canada). |
The Goal
- Build customer loyalty
- Increase order size and frequency
- Eliminate customer problems and dissatisfaction
- Get referrals for new business
- Increase sales and profits
The Problem
- Employees who are insensitive to customer needs and requests
- Employees who cause customer complaints
- Employees who just don't care
- Employees who overlook opportunities to "go the extra mile"
- Employees who give customers reasons to be receptive to your competitors' proposals
The Solution
The Profiles Customer Service Assessment Tools measure:
- An employee's or job applicant's aptitude for customer service
- The natural ability to care about your customers' satisfaction
- Who can do the job with coaching and training
- The desire to solve customer problems
- Initiative to "over-deliver" when called upon for assistance
- Ability to see opportunities for new business and bigger orders
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